Dear CIfA, SAACPP and UDISA members
We want to thank you for your continued patience as we address the issues being experienced by users on our new DAMS system. We acknowledge the impact it has had on the industry and want to assure you that every concern and challenge raised is recorded and that our technical team is working around the clock to iron out these issues.
Building Development Management
Since Monday, 13 March 2023, 3 444 building plan applications were created in the new portal (including duplicates from resubmissions made in error)and 1 441 of these reflect an ‘awaiting payment’ status. This number grows daily.
Land Use Management
1 237 Land Use applications were created since Monday, 13 March 2023 (including duplicates from resubmissions made in error), and 676 of these reflect an ‘awaiting payment’ status. As with the building plan applications, this number is growing daily.
Despite the system glitches experienced in our first two weeks since the launch of the new DAMS, the application numbers as indicated above have grown steadily. We promised to keep you informed of the issues as they are resolved, and the following progress has been made:
• Improved search functionality on property ownership history
• Improvement to the naming of documents for upload
• A pop-up notification has been added on the system for completing an application
• Request for copies of plans now includes legacy/historical documents
Updating of Business Partner details
Your information is important to us. The time it takes to verify the information provided on your business partner will depend on the nature of the information, i.e: phone numbers and email address changes can reflect within 48 hours whereas ID documentation or organisational details, that must be verified, can take between 2 -7 working days.
Remember to contact 0860 103 089 or send an email to firstname.lastname@example.org to notify the City of changes to your particulars and kindly bear in mind the time it may take to process each information type.
Requests for copies of plans
The online request for copies of plans remains available for only the registered property owner at the moment. Third party requests for copies of plans must be requested through the District information Hubs. Please note this remains a temporary measure.
Note that uploaded copies of plans are only available for download by the registered property owner.
Our District hubs are regularly updated with information on common challenges as well as tips to providing assistance. For assistance, contact the revelant district hub:
Blaauwberg District: Blaauwberg.email@example.com
Cape Flats District: CapeFlats.firstname.lastname@example.org
Helderberg District: Helderberg.email@example.com
Khayelitsha/Mitchells Plain District: KhayeMitch.firstname.lastname@example.org
Northern District: Northern.email@example.com
Southern District: Southern.firstname.lastname@example.org
Table Bay District: Tablebay.email@example.com
Tygerberg District: Tygerberg.firstname.lastname@example.org
City of Cape Town Development Management Department